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Privacy Policy

Last Updated: 02/01/2026

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Our privacy policy covers the data you provide and that we will collect from you.

It explains why we collect this data and how we use it. Please read this policy carefully.

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1. Information We Collect

 

We collect the information that you provide directly to us, such as when you:

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  • Fill out forms on our website to 'Register for Property Updates' and 'Request a Valuation'

  • Contact us via phone, email, the site contact form, or the site chat​ feature.

  • Request information about our services

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We request the following information:

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  • Your full name, address, and other requested property and contact details ( mobile phone number, email address, and other personal identifiable information) 

  • To send you appropriate marketing material and information about our services that may be of interest to you, we will require details about your geographical area of interest.

  • We are required by law to collect information relating to identity to comply with the 2017 Money Laundering Regulations and  the Immigration Act

  • Under regulatory obligations, we are required to conduct conflicts of interest checks, and so we may ask for further information on your close connections. 

 

We collect information about visits to our website and usage. This enables our website to remember information about you and your preferences and use of our site. This includes :

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  • Website visit information, including clicks through, from, and to our site, the time and date of the visit.

  • Page response times

  • Any website or download errors

  • Analytics of the length of visits to certain pages

  • Analytics of page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and the phone number used to call our contact numbers.

  • analytics of technical information, such as devices you use to connect to our app or website, device location data, unless this function has been disabled by you on your device, and the IP Address of your connection to the Internet when accessing our site.

  • Your login information, time-zone and locale setting, browser versions and any web browser plug-in types and versions thereof, e.g., platform and operating system. 

  • Any communication between you and us, including correspondence via telephone and email, when you have contacted us with an enquiry about our service or product.

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We may be required by law to collect your personal data, or under the terms of any contract we have with you. If you are unable to provide the data that is required as requested, we may be unable to perform or provide the contract or service that we are trying to deliver or enter into with you. In this case, we may have to cancel the service you have asked us to supply. You will be notified if this is the case as soon as possible.

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2. How We Use Your Information

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We use the information we collect to:

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  • Provide and improve our services.

  • Respond to your inquiries and requests.

  • Send you relevant information about our services.

  • Notify you of changes to our products or services

  • Connect you with our partners and collaborators .

  • Analyse website usage and improve user experience. 

  • Plan for future products and services and help manage our business.

  • To ensure our website, app or other online services are presented to you in the relevant format for your device or computer.

  • To meet our regulatory and statutory obligations to complete identity verification, prevent money laundering and fraud, and assess your creditworthiness.

  • To process your Special Category Personal Data as described above.

  •  Where we have your permission to do so, or if you are an existing customer, your data may be used to provide you, or to enable third parties to provide you, with information about property services we believe may be of interest or relevant to you.

 

Where we choose to contact you by electronic means with information about our own services similar to those which you have already obtained from us or negotiated to obtain from us. You can unsubscribe from marketing messages at any time.

 

Under current data protection legislation, we have legal grounds to process your personal data as follows:

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  • To perform a contract for a product or service to which you are a party, or to undertake the necessary process before entering into a contract with you for that product or service.

  • When we have obtained your explicit consent to the processing of your personal data for one or more specific purposes:

    • Electronic marketing by us, where you have given us consent. (You can still receive our services without providing marketing consent.)

    • It is a requirement as part of our legitimate business interests, unless our interests are overridden by the interests, rights or freedoms of individuals affected. A number of factors are used to determine this, such as our correspondence and conversations at the time you provided the data, your expectations from the processing of the data, the type and nature of the data, and the impact of our processing your data. Our legitimate interests include processing your data to promote and improve the services provided by us and to develop a better understanding of our customers’ interests and our knowledge of the market in which we operate, for the day-to-day administration, and for the technical aspects of our service and products.

  • In rare circumstances, and to comply with legal obligations.

  • To protect your interests or the interests of a 3rd party. 

  • Where it is required for official purposes or is in the public interest.

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 We may be required to share your information with others to provide a product or service for which we are obligated to you or where acting as an agent for a third party on your behalf.

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3. Information Sharing

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We may share your information with other service providers, including but not limited to :

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  • Other companies providing you a service linked to our own

  • Cloud computing host providers and technical support service providers.

  • Legal Service Providers, both your own and those of other parties linked to your transaction.

  • Legal authorities, when required by law or to protect our rights

 

We may also disclose your personal information to third parties in certain circumstances, including but not limited to :​

  • Any prospective buyer or seller, if we buy or sell any business assets.

  • If there is a legal duty or regulatory obligation with which we must comply or to protect the rights, property, or safety of our company, our customers, or others, we will disclose or share your personal data. This includes exchanging information with other companies and organisations for the purposes of credit risk reduction and fraud protection.

  • Should Daniel Jones Properties Ltd be sold as a company, the personal data held by us will be considered part of the sale and transferred to the 3rd party acquiring the business.

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Prior consent will be obtained from you before we share your information with third parties for marketing-related purposes.

 

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

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4. Data Security

 

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Wherever possible, any identifiable information will be secured, encrypted or minimised. However, no method of transmission over the internet is 100% secure.

 

Your data will be held on secure servers, which may or may not be located in the EEA (European Economic Area). 

 

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5. Cookies and Tracking

 

Our website uses cookies and similar tracking technologies to:

  • Enhance your browsing experience

  • Analyse website traffic and usage patterns

  • Provide personalised content and advertisements

  • Enable certain website features and functionality

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6. Your Rights

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You have the right to:

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  • Access and review your personal information (data subject access request)

  • Request a copy of the personal data and information we hold about you. (data subject access request)

  • Request corrections to your personal information

  • Request deletion of your personal information

  • Opt-out of marketing communications

  • Withdraw consent where applicable

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It is your right at any time to withdraw any consent you have given us to process your personal information and data. Please note that if you withdraw your consent, it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. Your consent preferences can be changed at any time by contacting us - please see the "Contact" section in this policy.

 

It is your right to ask us to delete personal data where there is no good reason for us continuing to store and process it. It is your right to ask us to delete or remove your personal information and data where you have successfully exercised your right to object to processing, where we no longer have your consent for us to process it, where we may have processed your information unlawfully, or where we are required to delete your personal information and data to comply with the law. It may not always be possible to comply with your data and information deletion request for specific legal reasons, which will be explained to you, where applicable, at the time of your request.

 

It is your right to ask us to suspend the use of your data in specific scenarios, or object to our processing your personal information and data where we are relying on a legitimate interest (or those of a third party) and you believe it impacts on your fundamental freedoms and rights. OR where your data and information are being processed for marketing purposes. Each case will be investigated, and in some cases, where you object, we may demonstrate that we have legitimate grounds to process your data and information which override your freedoms and rights.

 

Your data is sometimes essential to the delivery of a service provided. Please note that if you want us to restrict or stop processing your data and information, this could impact our ability to provide that service. Depending on the extent of your request, we may be unable to continue providing you with our service.

 

Completion of Data Subject Access Requests is free of charge.

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If you would like us to move, copy, or transfer your data and information, please let us know by email to info@danieljonesproperties.co.uk

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We will respond to Data Subject Access Requests and Transfer Requests within one month, and after assessing the request, taking into account technical compatibility with any other organisation in question.

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7. Data Retention

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We retain your personal information for different periods, as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

 

This is dependent on the service we provide for you.

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This may be a longer period than that we provide those services, i.e. where we are under regulatory or statutory duties to hold your data or need to retain it in the event of legal action or a complaint process.

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8. Third-Party Links

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Our services, website and app may contain links to independent third-party websites and services. We are not responsible for the privacy practices or content of these external sites and organisations. We encourage you to independently review their privacy policies.

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9. Changes to This Policy

 

We may update this privacy policy from time to time.

We will change the new privacy policy on this page and update the "Last updated" date.

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10. Roles, Responsibilities and Complaints 

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In the UK, data protection is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Under these laws, the data controller is Daniel Jones Property Ltd, a company registered in England under company number 16828999. Our registered address is International House, 55 Longsmith Street, Gloucester, England, GL1 2HT.

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Our primary data processor for legally required anti-money laundering and due diligence checks is VERIPHY LIMITED a company registered in England under company number 05066478 whose registered address 5th Floor, 20 Gracechurch Street, London, United Kingdom, EC3V 0BG

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Complaints regarding the use of your personal data and information will be investigated. If you wish to raise a complaint on how we have handled your personal data and information, you can contact us to have the matter investigated by contacting us directly or writing to us - please see the "Contact" section in this policy.

 

If you believe we are not handling or processing your personal data and information in accordance with the law or if you are not satisfied with our response to a data information complaint or request, you can complain to the UK data protection regulator: the Information Commissioner’s Office (ICO). Further details can be found at www.ico.org.uk or 0303 123 1113.

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Daniel Jones Properties Ltd ICO Registration reference is: ZC037216

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11. Contact Us

 

If you have any questions about this privacy policy or our data practices, please contact us:

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Email: Via our contact form or info@danieljonesproperties.co.uk
Phone: 07377 668 568
Written Address: International House, 55 Longsmith Street, Gloucester, England, GL1 2HT

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